Refund policy
Short version: the activation fee is not refundable, you have thirty days before anything else is charged, and thirty more to change your mind after that. And if the app does not do what we said it would, we will make it right — we would rather fix it than keep money from an unhappy committee.
The activation fee
The activation fee is not refundable. It pays for the work of setting your app up, and that work starts the day you buy. This is stated in writing above the Pay button at checkout, and you agree to it before you can pay.
The balance: thirty days, then thirty more
The balance for your plan is charged on day 30, to the card you used at checkout.
- Cancel within the first 30 days and that balance is never charged at all.
- Cancel between day 31 and day 60 and we refund the balance you have paid.
- From day 61 onwards the balance is not refundable.
The date you ask is the date that counts, not the date we reply. The full detail, including how to cancel from inside your app, is in the cancellation policy.
One exception worth naming: if we have already built and handed over your family website on the Legacy plan, that part of the work is non-refundable even inside the window, because it was made specifically for you.
After the refund window
The app fee covers a 15-month cycle and is not refundable once that period is under way, for the same reason a venue deposit is not — the work of setting you up is done and the service is running.
If something is genuinely broken and we cannot fix it, tell us. We will look at a partial refund for the unused part of your term, case by case, and we will be fair about it.
Renewals
We email the Owner before a renewal falls due. If you do not want to renew, say so before the date and nothing is charged. If a renewal charge surprises you, tell us within 30 days and we will refund it.
The Fundraiser plan
The setup and maintenance fee follows the same rules as above.
Member subscriptions are different. Those are payments from your family members to your reunion, and refunding one is between that member and your committee. We can cancel a subscription so it stops billing, and we will do that promptly on request.
The Fundraiser plan is designed around at least 50 active subscribers. If your family stays well below that we will discuss moving you to Planner Plus, and never without speaking to you first. It is not refunded, because the app carried on working throughout.
Money inside your app
Dues, shirt orders, excursion payments and donations are arrangements between your family and your members. We do not hold that money and cannot refund it. Your committee handles those directly.
How to ask
Email support@yourappworld.com (947) 210-2102 from the address that bought the plan, and say what went wrong. We answer within one business day. Approved refunds go back to the original card within 5–10 business days.